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60-DAY MONEY BACK GUARANTEE

 

Our goal is to help you achieve radiant, healthy-looking skin. If you’re not completely satisfied with your Rodan + Fields order, follow the return instructions below within 60 days from the date of purchase to receive a full refund.*

Dr. Katie Rodan and Dr. Kathy Fields.

"We are physicians committed to healing our patients’ skin. We stand behind our products, but most importantly, we stand behind you."

 

— Dr. Katie Rodan and Dr. Kathy Fields

RETURN INSTRUCTIONS

1. GET RETURN AUTHORIZATION

Find this form at the bottom of your Rodan + Fields invoice. Or, download and print a new Return Authorization Form.

2. SHIP FORM AND PRODUCT(S)

Send your completed form together with the product(s) to:

 

Rodan + Fields
2450 Creekside Parkway
Lockbourne, OH 43137

 

To ensure delivery, please send your return via insured FedEx or USPS Retail Ground. Refunds cannot be processed for packages lost in transit. Return shipping fees are not refundable.

3. CHECK YOUR EMAIL

You will receive an email confirmation in 10-15 business days, once your refund has been processed.

ARE YOU A PREFERRED CUSTOMER (PC)?

If you’d like to remove a product you’re returning from future monthly orders, update your subscription by logging in to your account. Select My Account from the top right corner, then Manage Subscription, then you can remove a product by changing the quantity.

ARE YOU AN INDEPENDENT CONSULTANT?

To learn more about returns, including unsold inventory, resellable items and RF Mall purchases, please refer to Section 10 in the Rodan + Fields Policies & Procedures.

How do I know if my Rodan + Fields products are authentic?

Authentic Rodan + Fields products can only be purchased through an Independent Consultant or on rodanandfields.com. Please be aware that if you find Rodan + Fields products on any other website, the sales are unauthorized and may be counterfeit.

ADDITIONAL QUESTIONS?

For questions about your order, contact Sales Support via email or call 1.888.995.5656.